All shipments will be processed in the order they are received. If your shipment contains pre-order items, your order WILL NOT ship until all items are in-stock. If you do not want to wait, you will need to create separate orders with items that are pre-order so you do not experience long waits for your shipments.
In the case that you accidentally place an order with pre-order items and you do not want to wait, you can contact us to request a separate shipment and you will be responsible for the separate shipping cost.
We begin shipping as soon as items are in-stock and you will receive an email notification with tracking details once an order is shipped. We will not contact you between the confirmation email and the shipment notification unless there are unique circumstances surrounding your shipment. If you don't hear from us, we are still processing your order in the manners described above.
Please note: Our stock is replenished from labels on an as-needed basis, meaning if an item runs out of stock, we will bring in additional copies as soon as possible and fulfill your order once it is received from the record label who manufactures it.
If you have any questions about what to do if you are experiencing a delay, please refer to our cancellation and return policies.
We do not offer refunds or returns unless your order meets the following circumstances:
- You ordered 2 of the same item by mistake. In this case, we will cancel and refund that item.
- Your item was damaged beyond repair during shipping. In this case, we can return/replace your item or you will be given store credit if the item is no longer available.
All sales are final and all refund requests will be processed as store credit. ALL ORDERS DURING SALES OR USING DISCOUNT CODES ARE NON-REFUNDABLE, EXCHANGE ONLY.
If you pre-order / pre-reserve an item:
- We do not offer cancellations or refunds unless an item is no longer going to be produced entirely.
- If your pre-order is delayed by the manufacturing plant for longer than 90-days from the anticipated release date, you are eligible for store credit or to swap the pre-order for items of an equal or lesser value.
In most cases, we can be flexible to your needs and will happily offer you store credit in most cases. Email us at order[at]silentfuture[dot]us with your order number and request. Our goal is to make you happy!